By utilizing Crentulo Hotel & Resort, you agree to the following terms and conditions. Please read them carefully. If you do not agree with any part of these terms, you should not use our services.
1. Eligibility:
Guests must be at least 18 years old to book a stay or use our services. A valid identification document is required at check-in for verification.
2. Booking and Payments:
All reservations must be secured with valid payment details. Cancellation and refund policies vary based on the booking type and will be communicated at the time of reservation.
3. Guest Conduct:
Guests are expected to behave respectfully and follow hotel policies. Any disruptive behavior, illegal activities, or violation of property rules may result in eviction without a refund.
4. Property Damage:
Guests are responsible for any damage caused to hotel property during their stay. Additional charges may be applied for repairs or replacements due to negligence or misuse.
5. Liability Limitations:
Crentulo Hotel & Resort is not responsible for lost, stolen, or damaged personal belongings. Guests are advised to use in-room safes or deposit valuables at the front desk.
6. Policy Updates:
We reserve the right to update these terms at any time. Guests should review them periodically to stay informed about any changes.For any questions or further assistance, please contact our customer support team.