At Crentulo Casino Hotel & Resort, we prioritize your privacy and security. This policy explains how we collect, use, and protect your personal information when you engage with our services.
1. Collection of Information: We collect essential details such as your name, contact information, and booking preferences when you make a reservation or use our services. This information is used to enhance your experience, personalize services, and provide efficient customer support while ensuring compliance with applicable regulations.
2. Use of Information: Your data is utilized to manage bookings, provide personalized offers, and inform you about exclusive promotions. We ensure that your personal information remains confidential and is not shared with third parties unless required by law or necessary for service provision, such as payment processing.
3. Cookies and Tracking: To optimize your browsing experience, we use cookies to store preferences, session details, and language settings. These help in improving website functionality and user experience. You can disable cookies through browser settings, but this may impact certain features and performance of our website.
4. Data Security: We employ industry-standard security measures to protect your personal data from unauthorized access, alteration, or misuse. Our secure systems and encryption technologies ensure that your sensitive information is stored safely and handled with the highest level of confidentiality.
5. Guest Rights and Choices: Guests have the right to access, update, or request the deletion of their personal data. If you wish to make changes or inquire about your privacy rights, please contact our customer support team, who will assist you in managing your information as per applicable laws.
6. Hotel Policies: Guests must provide valid identification at check-in. Reservations are subject to cancellation policies, and any modifications should be made in advance. Smoking is permitted only in designated areas. Any disruptive behavior may lead to removal from the premises to ensure a comfortable environment for all guests.